1. Introduction
Welcome to bookit! These Terms of Service ("Terms") govern the use of the bookit application (the "App") provided by [Your Company Name] ("Company," "we," "us," or "our"). bookit is a platform that facilitates bookings between businesses offering services, including but not limited to massage, acupuncture, physiotherapy, fitness classes, and beauty services (collectively, "Service Providers"), and their customers ("Clients").By accessing or using the App, you ("Business" or "you") agree to be bound by these Terms. If you do not agree to these Terms, you may not use the App.
2. Eligibility and Account Registration
2.1 You must be a legally operating business to use bookit. You represent and warrant that you have the authority to enter into these Terms and provide the services offered through the App.
2.2 To use the App, you must register and create an account. You agree to provide accurate, complete, and current information during the registration process and to update such information to keep it accurate, complete, and current.
2.3 You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
2.4 We reserve the right to suspend or terminate your account at our sole discretion, including if you violate these Terms or engage in any activity that we deem harmful to the App or our users.
3. App Services
3.1 bookit provides a platform that allows:
Businesses to list their services, availability, pricing, and other relevant information.
Businesses to manage their bookings, schedules, and client information.
Businesses to connect with Clients for the purpose of facilitating service bookings.
3.2 We are not a party to the transactions between Businesses and Clients. The contract for the services is directly between the Business and the Client. We are solely a platform provider.
3.3 We may modify or discontinue any aspect of the App at any time without notice.
4. Business Obligations
4.1 Service Information: You are solely responsible for providing accurate and up-to-date information about your services, including descriptions, pricing, availability, staff details, and any other relevant details.
4.2 Service Delivery: You are responsible for providing the services to Clients as booked through the App, in a professional and timely manner, and in accordance with all applicable laws, regulations, and industry standards.
4.3 Booking Management: You agree to manage your bookings through the App, including confirming, rescheduling, and canceling appointments as necessary. You are responsible for communicating any changes to Clients in a timely manner.
4.4 Pricing and Payments: * You are responsible for setting your own prices for your services. * You agree to honor the prices displayed on the App at the time of booking. * You may be required to use our integrated payment processing system. You agree to comply with the terms and conditions of the payment processor. We are not responsible for the processing of payments; that is handled by the third-party payment processor. * You are responsible for any taxes associated with the services you provide.
4.5 Client Interaction: You agree to communicate with Clients professionally and respectfully. You are responsible for addressing any client inquiries, complaints, or disputes related to the services you provide.
4.6 Compliance with Laws: You agree to comply with all applicable laws, regulations, and industry standards, including those relating to health and safety, data privacy, and consumer protection.
4.7 Prohibited Activities: You agree not to: * Use the App for any illegal or unauthorized purpose. * Provide false or misleading information. * Discriminate against Clients based on any protected characteristic. * Harass, abuse, or otherwise harm Clients or other users of the App. * Interfere with the operation of the App. * Attempt to circumvent any security measures on the App.
5. Client Bookings and Cancellations
5.1 The App allows Clients to book services with your business. You agree to accept bookings made through the App, subject to your availability and policies.
5.2 Cancellation Policies: You are responsible for establishing and clearly communicating your cancellation policies to Clients. These policies must be reasonable and comply with applicable laws. You agree to honor the cancellation policies displayed on the App at the time of booking.
5.3 No-Shows: You are responsible for handling any Client no-shows in accordance with your stated cancellation policies.
6. Fees and Payment
6.1 We charge fees for our services, as outlined in our Fee Schedule. The Fee Schedule may be updated from time to time, and we will provide you with reasonable notice of any changes.
6.2 You agree to pay all applicable fees in a timely manner. Failure to pay fees may result in the suspension or termination of your account.
6.3 Our fees do not include any taxes, which are your responsibility.
7. Intellectual Property
7.1 The App and its content, including but not limited to text, graphics, logos, and software, are owned by or licensed to us and are protected by intellectual property laws.
7.2 You may not copy, modify, distribute, or create derivative works of the App or its content without our prior written consent.
7.3 You grant us a non-exclusive, worldwide, royalty-free license to use your business name, logo, and service information for the purpose of providing the App's services, including displaying your business to Clients.
8. Data Privacy
8.1 We collect and process personal information in accordance with our Privacy Policy. You are responsible for complying with all applicable data privacy laws, including obtaining any necessary consent from Clients for the collection and processing of their personal information.
8.2 You agree to only use Client data obtained through the App for the purpose of providing your services and communicating with Clients about their bookings. You may not use Client data for any other purpose, including marketing, without the Client's explicit consent.
9. Disclaimer of Warranties
9.1 THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9.2 WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY INFORMATION ON THE APP IS ACCURATE, COMPLETE, OR CURRENT.
9.3 WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF CLIENTS OR OTHER USERS OF THE APP, AND WE DO NOT GUARANTEE THAT CLIENTS WILL COMPLETE THEIR BOOKINGS OR PAY FOR YOUR SERVICES.
10. Limitation of Liability
10.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP.
10.2 OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE APP WILL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU TO US IN THE [SPECIFY PERIOD, E.G., 12 MONTHS] PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10.3 Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
11. Indemnification
You agree to indemnify, defend, and hold us harmless from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in connection with:
• Your use of the App.
• Your breach of these Terms.
• Your violation of any applicable law or regulation.
• Your interaction with Clients.
• Any services you provide to Clients.
12. Modifications to these Terms
We may modify these Terms at any time by posting the revised Terms on the App. You are responsible for reviewing the Terms periodically. Your continued use of the App after the posting of revised Terms constitutes your acceptance of the changes.
13. Governing Law and Dispute Resolution
13.1 These Terms shall be governed by and construed in accordance with the laws of Egypt.
13.2 Any dispute arising out of or in connection with these Terms shall be resolved through [Specify Dispute Resolution Method, e.g., binding arbitration] in accordance with the rules of [Specify Arbitration Organization, e.g., the American Arbitration Association]. The venue of any such arbitration shall be Giza, Egypt.
14. Termination
14.1 We may terminate these Terms and your access to the App at any time for any reason, including but not limited to your breach of these Terms.
14.2 You may terminate these Terms by closing your account.
14.3 Upon termination, your right to use the App will immediately cease.
15. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will remain in full force and effect.
16. Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
17. Entire Agreement
These Terms constitute the entire agreement between you and us regarding your use of the App and supersede all prior agreements and understandings, whether written or oral.
18. Contact Us
If you have any questions about these Terms, please contact us at: go@bookit-app.com
By using bookit, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.